Job vacancy Travel Consulting Team Leader

Job Purpose:

• Successfully support the management of the team
• Lead the team to operationalise agent requests seamlessly and continuously improve service standards
• To successfully quote and operationalise profitable tour products for existing as well as new clients.

Key Responsibilities:

Sales

• Effectively cost products
• Understand the market and margin control
• Build up and maintain agent / supplier relationships
• Source new products if and when required
• Develop in cooperation with General Manager business and product strategy to secure additional business from agents
• Work closely with the team to achieve goals

Operations

• Quote and design successful, creative itineraries and proposals
• Capture and confirm bookings in Tourplan
• Negotiate with suppliers for better rates, cancellation policies, FOC’s, value adds etc.
• Find new suppliers that offer a good/better service and better rates
• Continuously and proactively monitor client feedback and improve operational processes
• Follow up on own quotes as well as assist in monitoring the team’s quote overview
• Successfully run groups / series bookings
• Handling the 24 hour emergency phone
• Prepare guide documentation and brief guide before travel date
• Work closely with tour guides whilst on tour
• Utilise expertise to improve in conjunction with GM the team’s operational excellence
• Pass on Tourplan knowledge to the team via training/coaching sessions.

Product

• Ensure the team is up-to-date with regard to new product, product development, news and changes relevant to the group's team
• Support groups and procurement in a seamless process from negotiating to loading rates in Tourplan

Financial

• Reconcile supplier invoices for processing
• Assist debtors’ clerk with invoicing / collection queries
• Reconcile tour guide expense sheets on completion of tours / check guide salary invoices.

Additional responsibilities:

• Participate in supplier training and workshops
• Reduce the transaction turnaround time
• Demonstrate good communication skills and customer care
• Stay current on events and changes of suppliers / product
• Travel on educational and familiarizations trips, including hosting agents at times.

Requirements:

• Matric
• Relevant tertiary qualifications (advantageous)
• Min of 5 years Leadership experience in Destination Management Company
• Tour plan experience.
• Leadership experience of 2 years required

Based in Windhoek

Office.